Member Services for Medical Benefits

Contacting member services is easy. You can find contact information regarding your medical services below.

Please Note:
If you have forgotten your username or password, please call (877) 552-7247,
Monday – Friday, 6:00 am to 4:30 pm (PST)

First Time Users:

The first time you log into HCOnline, you will need to complete Member Registration before you can access your account.

To register, click on the "Member" button under the New User Registration

for "Verification" section
  1. Enter your Social security number (omitting dashes)
  2. Enter your Date of Birth (MM/DD/YYYY)
  3. Enter your Home Zip Code (#####)
for "User Account" section
  1. Enter your Email address
  2. Enter a Username of your choice
  3. Enter a Password of your choice
  4. Select security question
  5. Answer security question
  6. Click Create New User
Go to your email to confirm your registration
Add hconline@healthcomp.com to your address book to ensure delivery of email notifications.

Once you have successfully logged onto HCOnline, click on the "Health Plan" tab to view your Medical Plan information.

Online Help

Many questions regarding your medical benefits may be answered through the Internet by accessing HCOnline. HCOnline is a web based tool which allows secured access to your personal plan information.

Through this online tool you may:

  1. View current eligibility information
  2. View medical claim and payment status
  3. View medical claims history
  4. Print Explanation of Benefits (EOB) forms for medical claims
  5. Order new Member ID Cards
  6. Obtain necessary forms
  7. Send and receive inquiries from/to Member Service Representatives

 Click Here to go directly to HCOnline.

Medical Plan Member Services

Scripps Medical Plans Member Services is provided by HealthComp Administrators located in Fresno, California. Representatives can help with questions about eligibility, claims, benefits, pre-certifications, and other information about the Scripps Medical Plans. To speak with a Service Representative, call: (877) 552-7247.

(877) 552-7247

Mailing Address
HealthComp Administrators
P. O. Box 45018
Fresno, CA 93718-5018

Hours of Operation
Monday – Friday, 6:00 am to 4:30 pm (PST)

To download a Medical Claim Form please click here or click the button below.

To download a Medicare Certification of Creditable Coverage please click here or click the button below.